SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
Description
SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could lead to remote code execution, which would allow an attacker to run commands on the host machine. This could be exploited without authentication.
What to do
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
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Details
- Vendor
- SolarWinds
- Product
- SolarWinds Web Help Desk
- CVE
- CVE-2025-40551
- Affected versions
- Web Help Desk 12.8: up to 12.8.8 HF1 (from the advisory and NVD; check the exact builds in the official advisory)
- CVSS score
- 9.8
- Actively exploited
- Yes, listed in the CISA Known Exploited Vulnerabilities catalog
- CISA due date
- February 6, 2026 (deadline for US federal agencies: a good benchmark for you too)
- Source
- CISA KEV – original advisory
- Published
- February 3, 2026
The description and the recommended action are quoted from the public advisory; severity, exploitation status and affected versions are compiled automatically from public sources and may contain errors. The vendor's original advisory prevails: check it before taking action. This information is provided without warranty and does not replace a professional assessment.
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- SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability